Frequently Asked Questions

Open Login / Register in the header, choose Sign up, enter your details, then confirm your email. A phone number is optional. After email verification you can message sellers, save searches, and post ads on DZD SOOQ.

A Personal account is for private sellers and everyday buying. A Store account adds a store-style public profile, store details, and seller tools. You can upgrade from Settings without losing your existing listings or messages.

Open Settings → Security, then add an Algeria mobile number (+213). Phone is optional contact for buyers — it is not verified and is not required to use your account. You can edit or remove it at any time.

Open the listing and tap Message. The conversation stays linked to that ad so both of you can see the item details while you ask questions or negotiate.

Yes. Most sellers expect polite negotiation in Messages. Be clear about your offer, meetup location, and timing. Avoid pressure tactics and keep the chat on DZD SOOQ for a clear history.

Check the seller profile, reviews, join date, and listing photos. Ask specific questions before meeting. Prefer public meetups, never pay deposits to strangers, and report anything that feels rushed or inconsistent.

Tap Post Ad, choose a category, add clear photos, write an honest title and description, set your price and location, then publish. Accurate details get better responses and fewer wasted chats.

Go to Panel → My Ads, open the listing, update photos, price, description, or location, then save. Your public listing refreshes with the new information.

From My Ads, open the listing and choose Mark as Sold. Sold ads stop attracting new buyers while keeping your history and past conversations intact.

Open the listing in My Ads and choose Delete (or remove). Confirm when prompted. If the item already sold, prefer Mark as Sold so your profile history stays accurate.

Open Settings → Security, enter a strong new password, and confirm it. If you signed up with a social provider, manage that login under Connected Accounts.

Go to Settings → Security or Profile, update the phone field, and complete verification for the new number before it becomes active on your account.

Use Account Settings to upgrade to Store or switch back when available. Your listings and messages stay with your user; Store adds store profile fields and seller tools.

Open Settings → Security, scroll to Delete Account, and complete password or email verification plus the final confirmation. Your account is deactivated and archived for security and is no longer available for normal use. Support can still help if you cannot access the account.

Reviews are interaction-gated. After a meaningful conversation about a listing, eligible buyers can leave a star rating and optional comment. Empty fake 5.0 scores are never shown when there are no real reviews.

Eligible buyers who have messaged a seller about a listing may receive a review invite. Sellers cannot review themselves, and reviews stay tied to real marketplace interactions.

You can edit your review for a limited time after submitting it from the Reviews panel. Soft-removed reviews may allow a new submission in some cases; contact Support if you need help with a published review.

Premium is a paid membership that unlocks seller visibility and boost tools. It is not the same as account verification — Premium improves reach, verification builds identity trust.

Promoted or featured placements highlight a listing in high-visibility spots for a set period. You choose a plan before checkout and can promote individual ads without changing your whole membership.

Open billing or Premium settings in your panel and cancel renewal before the next billing date. You keep Premium benefits until the current period ends. Contact Support if you need help with a receipt or refund review.

On the listing page, tap Report. You will be taken to Contact Us with Report Listing already selected, and listing details filled in for our team. Add a short message explaining the issue.

On a public profile, open the ⋮ menu → Report User. Contact Us opens with Report User selected and profile details prefilled. Describe what happened so we can review it.

From their public profile menu, choose Block User. Blocking stops further messages from that person. You can unblock later from the same menu if needed.

Meet in public, never send money before seeing the item, ignore fake payment screenshots, and keep chats on DZD SOOQ when possible. Read our Safety Tips page for full guidance on buying, selling, and account protection.