Privacy Policy

DZD SOOQ respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy describes what we collect, why we collect it, how we use it, and the choices available to you.

It applies to our website, account features, messaging, listings, reviews, and related services (together, the “Services”). By using DZD SOOQ, you acknowledge this Privacy Policy and our Terms of Use at https://dzdsooq.com/terms/.

We collect information in three main ways: information you provide, information generated through your use of the Services, and limited information from trusted providers that help us operate the platform.

We use personal and technical information to operate DZD SOOQ and to provide a safer marketplace experience. Typical uses include:

• Creating and managing accounts, including Personal and Store profiles
• Publishing and displaying listings
• Enabling messaging between buyers and sellers
• Improving search, discovery, and relevance of results
• Preventing fraud, spam, abuse, and unauthorized access
• Providing customer support and responding to reports
• Sending notifications related to your account, messages, reviews, or service updates
• Analytics that help us understand performance and improve product quality
• Maintaining platform security, integrity, and reliability
• Complying with legal obligations applicable in Algeria and other relevant jurisdictions

DZD SOOQ uses cookies and similar technologies to make the Services work, remember preferences, and understand usage. Broadly, we use:

• Essential cookies — required for login sessions, security, and core marketplace functions.
• Functional cookies — remember settings such as language or interface preferences.
• Analytics cookies — help us measure traffic, diagnose issues, and improve features.

DZD SOOQ does not sell your personal information.

We may share information only in limited circumstances, such as:

• When required by law, regulation, court order, or lawful request from authorities
• With service providers that help us host, secure, analyze, or operate the Services under appropriate contractual safeguards
• For fraud prevention, abuse investigation, and platform safety
• When you request a feature that necessarily involves sharing (for example, making a listing or profile visible to other users)
• In connection with a business transfer, reorganization, or similar corporate event, subject to continued privacy protections

Listings, reviews, profile information, and similar content may be publicly visible according to your settings and the nature of the feature. For example, an active listing is designed to be discoverable by potential buyers.

Messages are generally available to conversation participants and may be reviewed by DZD SOOQ where needed for safety, abuse detection, legal compliance, or support — as described in this policy and our Terms of Use.

You are responsible for the personal information you choose to include in public Content. Avoid publishing sensitive data you do not want others to see.

We use administrative, technical, and organizational measures designed to protect personal information, including practices such as:

• Encryption in transit where supported (for example, HTTPS)
• Access controls that limit internal access to what is needed for operations
• Monitoring for suspicious activity, abuse, and security incidents
• Security best practices around authentication, sessions, and account protection

Depending on applicable law and your account status, you may be able to:

• Update your profile and account details from Settings
• Edit or delete listings you control from My Ads
• Request correction of inaccurate personal information
• Request account deletion from Settings → Security
• Manage certain notification preferences

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including to operate the Services, maintain security, resolve disputes, enforce our Terms, and meet legal or accounting requirements.

Retention periods vary by data type. For example, active account data is kept while your account remains open; security logs and limited records may be retained longer when needed for fraud prevention or legal compliance. When information is no longer needed, we delete or de-identify it in line with our operational practices.

DZD SOOQ is not intended for children under the applicable minimum age for marketplace use (generally 18 for registered accounts under our Terms of Use). We do not knowingly collect personal information from children for the purpose of creating accounts.

If you believe a child has provided personal information to us in violation of this policy, please contact us so we can review and take appropriate action.

DZD SOOQ is designed for users in Algeria. Depending on our infrastructure, personal information may be processed or stored using trusted hosting, cloud, email, or security providers that operate servers in Algeria or other countries.

Where information is processed outside Algeria, we take steps appropriate to the context — such as contractual safeguards with providers — to help protect personal information in line with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or improved practices. When we make important changes, we will update the “Last updated” date on this page and may notify users through the Services or by email where appropriate.

We encourage you to review this page periodically. Continued use of DZD SOOQ after an update becomes effective means you acknowledge the revised Privacy Policy, except where applicable law requires a different process.

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please use our Contact Us page at https://dzdsooq.com/contact/.

We aim to respond to legitimate privacy inquiries within a reasonable time during our published support hours.