Help Center

Open Login / Register from the header, choose Sign up, then verify your email. Once confirmed, you can message sellers, save searches, and post ads. A phone number is optional and can be added later in Settings.

A Personal account is for private sellers. A Store account adds a store profile, store details, and seller tools. You can upgrade from Settings without losing your listings.

Verification improves trust with buyers. Confirm your email, then keep your profile photo, location, and optional phone number accurate. Verified identity is separate from Premium membership.

Open a listing and tap Message to start a conversation about that ad. Keep chats inside DZD SOOQ so you keep a clear history and can report problems if needed.

Go to Messages in your panel to reply, attach context from the listing, and track unread chats. Be specific about price, condition, location, and meetup details.

After a meaningful conversation about a listing, you may be invited to leave a review. Reviews help other buyers and only appear when real interactions happen.

Meet in public places, never send deposits to strangers, and ignore pressure to move off-platform quickly. Read the full Safety Tips page for buying, selling, scam patterns, and account protection guidance.

Tap Post Ad, choose a category, add clear photos, set your price and location, then publish. Accurate titles and honest descriptions get better responses.

Open My Ads from the panel, select the listing, and update photos, price, description, or location. Changes appear on the public listing after you save.

When an item is no longer available, mark the listing as Sold from My Ads. Sold ads stop attracting new buyers while keeping your history intact.

Promotion options can feature your ad in high-visibility placements. Choose a plan that fits your category and budget, then track performance from your seller tools.

Open Profile Settings from your account menu or the ⋮ menu on your public profile. Update your display name, photo, bio, username, and location there.

In Settings → Security, choose a strong new password and confirm it. If you use social login, manage that provider from Connected Accounts.

Control who can message you, whether your phone is public, and how your profile appears. Privacy options live under Settings → Privacy.

Choose which alerts you receive for messages, reviews, saved searches, and account activity from Settings → Notifications.

Premium membership unlocks seller boosts and visibility benefits. Premium is not the same as account verification — membership improves reach, verification builds trust.

Featured placements highlight your listing in search and discovery spots for a set period. You can promote individual ads without changing your whole account plan.

Paid features show clear pricing before checkout. Keep your billing email up to date so receipts and renewals reach you.

Refund eligibility depends on the product and local policy. Contact Support with your order or promotion details and we will review your request.

Tap Report on a listing to open Contact Us with Report Listing selected. Listing ID and URL are included automatically — add a short message describing the issue.

On a public profile, open ⋮ → Report User. Contact Us opens with Report User selected and profile details prefilled. Serious abuse should be reported immediately.

Blocking stops further messages from that person. You can unblock later from the same profile menu if needed.

Be careful with too-good-to-be-true prices, urgent payment requests, and links sent outside DZD SOOQ. Never share one-time codes or bank credentials.